Frequently Asked Questions

Spring Oaks Capital, LLC was established in 2019 and purchases and services consumer credit accounts. We work with people to resolve past-due balances.

We work with people who have past-due accounts to figure out a resolution that fits their situation — whether that's a payment plan, a reduced payment, or paying in full. We'll walk you through what's available so you can make an informed decision.

We're headquartered in Chesapeake, Virginia. Our mailing address is P.O. Box 1216, Chesapeake, VA 23327-1216.

You can reach us by phone at 877-316-0090, by email at [email protected], by mail at P.O. Box 1216, Chesapeake, VA 23327-1216, or online through our Contact Page. You can also review your details and make payments by logging in to our online portal.

Your reference number helps us find your account quickly — it's on any letter or email we've sent you. If you don't have it, we can identify your account using additional information.

Your account has been transferred to or purchased by Spring Oaks Capital and we're reaching out to connect about next steps. We know hearing from a new company can feel unexpected, so please don't hesitate to reach out to us at 877-316-0090 if you have any questions.

This debt may not appear familiar for several reasons, including the age of the account, a different original creditor name, or transfer of ownership. For assistance reviewing the details, please contact us at 877-316-0090.

Your credit report may show a different company because the debt was sold, transferred, or was being serviced by another organization.

You can find the original creditor's name by logging in to our online portal. We also include it in written correspondence. If you can't locate it, call us at 877-316-0090 and we can provide it to you.

Your contact information was included with the account records when the account was transferred or purchased, in addition to other sources of information. We only use it to reach you about your account.

Options vary but can include paying in full, setting up a payment plan, or in some instances, resolving for less than the full balance. Call us at 877-316-0090 to review your available options.

Spring Oaks Capital has flexible payment options to help you resolve your balance and start making steady progress in a way that fits your life. Call us at 877-316-0090 and we'll walk you through what's available for your account.

Spring Oaks Capital has flexible payment options to help you resolve your balance and start making steady progress in a way that fits your life. We'd encourage you to get in touch even if you can't pay right now. There may be a reduced plan, or another option that fits where you are. Call us at 877-316-0090 and we'll walk you through what's available for your account.

Paying in full satisfies the entire balance owed. Accepting a reduced offer means an agreement is reached for you to pay an amount that is less than the balance owed but still resolves the account - nothing further is owed. Both are considered a resolution - every situation is different, so we'll work with you to find the best path to resolution for your circumstances.

Yes, many accounts qualify for a payment plan. Call us at 877-316-0090 and we'll work with you to find a solution that fits.

We do our best to work within what's manageable for you. Tell us your budget and we will work with you to find a solution that fits.

Circumstances change — we understand that. If you need to modify or pause your plan, call us at 877-316-0090 and we'll work together to find available solutions.

Missing a payment can affect your arrangement, but you still have options. Call us at 877-316-0090 to get back on track.

You can pay through our online portal, over the phone at 877-316-0090 or through mail at Spring Oaks Capital, LLC
P.O. Box 1216
Chesapeake, VA 23327-1216

Yes — you can pay through our online portal. If you'd rather pay by phone, that works too.

We accept credit or debit card, checks, money orders, cash and bank transfer (ACH).

Spring Oaks Capital does not charge any fees for making a payment.

Yes, recurring payment plans are available.

Yes — you can schedule a future payment date by logging in to the online portal or by calling us at 877-316-0090

Depending on how soon the payment is set to process, you may be able to change or cancel it. Call us at 877-316-0090 as soon as possible.

Yes, a third party can make a payment on your behalf. Call us at 877-316-0090 to make sure it's handled correctly.

Each account balance must be resolved separately. You can view your accounts through our online portal or give us a call at 877-316-0090, we'd be happy to help you resolve your accounts.

There are several types of payments you can make and the outcome varies per payment type.

If you pay your full balance:
You'll receive a confirmation once the payment processes. You will stop receiving communications from us. Within 14 days of your final payment, we will request deletion of its tradeline from your credit report.

If you make a partial payment:
Your partial payment will be applied to your balance. You will not receive a confirmation for a partial payment.

If you set up a payment plan:
You'll receive a confirmation when the plan is set up. You won't receive a confirmation for each payment in the plan, but you'll receive confirmation if you complete the plan.

If you make a reduced balance payment:
This is considered resolving your balance. You'll receive a confirmation once the payment processes. You will stop receiving communications from us. Within 14 days of your final payment, we will request deletion of its tradeline from your credit report.

Yes, let us know whether you prefer phone, email, text, or mail and we will update your account accordingly. Contact Us to let us know your preference.

In many cases, yes. Contact us to let us know your preference and we'll do what we can to reach you that way.

Where applicable, we may report to the three major credit reporting agencies, Equifax, Experian and TransUnion.

Each individual circumstance is different, so we can't predict exactly how making payments on your account will affect your credit score. For the most accurate information about your credit report, we recommend reaching out to the credit bureaus directly.

If Spring Oaks Capital, LLC is reporting your account to a credit reporting agency, within 30 days of receipt of the final payment resolving your account, Spring Oaks Capital, LLC will request deletion of its tradeline from your credit report.

We make every effort to reach you and find a solution that works for you before considering legal action. Get in touch with us at 877-316-0090 to explore your open options.

It means your obligation has been fully satisfied, whether through payment in full or a reduced amount. Your account with Spring Oaks Capital is closed.

You will receive a confirmation upon establishing a payment plan and another confirmation upon resolution of your full balance. For information regarding individual installment payments or partial payments, check your Payment History inside your Account Portal or give us a call at 877-316-0090.

Your account origin and payment history can be found inside the online portal or by calling us at 877-316-0090.

Yes, see our Privacy Policy for more information.

Yes, we use secure payment processing in our online portal.

Yes. We work with debt settlement companies. You can provide them with our contact information.